Before contacting us, please consider the following.

Visit the Self-Help Hub

Check it's not an emergency.

Call 111 or 999 for urgent medical help if you have any of these, as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.


  • If you do not have access to the internet, please call us on 01792 653941 and a member of the reception team will go through the online triage form for GP appointments with you and submit it to a doctor on your behalf. 
  • All nurse and clinic appointments are also available to book over the telephone.

Online Access 

We have now gone live with our new online consultation service-Patient Triage.

  • This is a great way for you to contact our practice for non-urgent medical or admin requests.
  • It is very simple to fill out, so please do give it a go if you need to contact us,
  • This system is available 8-9 am Monday to Friday.  Although the character count is limited on the form, please try to give as much specific and concise information as possible.

We really think it is easier for most people than waiting on hold to speak to a receptionist but would love to hear your feedback.

If you do not have access to the internet or find it difficult to use a computer or smartphone, you can call reception instead.  

  • You can call us from 8 am any weekday morning and request a telephone/video consultation or face to face appointment. 
  • Please give the receptionist as much information as possible to ensure you are booked in with the most appropriate clinician. 

All staff are trained in Care Navigation and may book you in with an alternative clinician to a GP such as an Advanced Nurse Practitioner, Audiologist, Mental Health Nurse, Physiotherapist, Practice Nurse or you may be signposted to a pharmacy to be seen under the Common Ailments Service

  • For some problems you will be advised to ask for a face to face appointment as certain conditions can not be assessed over the phone/video link as the doctor may need to examine you.
  • For telephone consultations you may be asked to send us a photograph prior to speaking to a doctor, this will be via a secure link (accuRx) sent to your smartphone. 
  • You must speak to a receptionist prior to sending any photographs, and consent must be recorded.

Urgent Appointments 

If you feel you need to see a doctor as a matter of urgency, and you cannot wait for a routine appointment, you will be added to the on-call doctor's telephone list, the duty GP will call you back to discuss if your problem requires an urgent assessment. 

All children under 16 years with an acute medical problem will be offered a same day consultation. 

Nurses & Health Care Support Workers

Morning and afternoon appointments for Monday to Friday can be booked 4–6 weeks in advance.  You will be asked by the receptionist the nature of your appointment in order to book the most appropriate clinic. 

You can also request a non-urgent appointment for a nurse or health care support worker via our email [email protected] 

Did Not Attend Policy

If you are unable to keep an appointment, then please cancel it. 

  • If you do not attend your appointment, you waste the doctors or nurses time, deny other patients the opportunity to see them and increase the overall waiting time for routine appointments. 
  • If you fail to attend 2 appointments, a warning letter will be issued. A further DNA of an appointment may result in you being removed from our patient list, and you will need to register with another GP practice.

Out Of Hours

Out of Surgery Core Hours - 6.30 pm and 8.00 am weekdays, at weekends and on bank holidays.

Out of hours access to medical care is provided by the Swansea GP Out of Hours Service. 

To access the GP Out of Hours Service, call 111 and make the appropriate selection.  Your call will be answered by a call handler who will ask you for some details and why you need to see a doctor.  You may be put through to a clinician or one will call you back. 

Keep this contact number to hand, as it will mean you do not have to call the surgery first to get the number from our answer-phone. 

The GP Out of Hours service is NOT a walk in service.  Please DO NOT attend the Treatment Centre without prior arrangement. 


A Home Visit is provided when a patient who is housebound and unable to attend the surgery, or a resident in a care/nursing home, are too unwell to attend the surgery.