Before contacting us, please consider the following.

1. Check the Self-Help Hub

Visit the Self-Help Hub & Self-referral Hub for guidance and advice on common medical issues before booking an appointment.

2. Check if it’s an Emergency

If you are experiencing any of the following, please call 111 or 999 immediately, as your request will not be seen immediately through our system:

  • Crushing chest pain or tightness
  • New facial drooping, slurred speech, or difficulty lifting your arms
  • Sudden weakness or numbness on one side of the body
  • Severe difficulty breathing
  • Heavy bleeding that won’t stop
  • Serious injuries
  • Suicidal thoughts or intentions to harm yourself or others

Appointments

If You Don’t Have Internet Access

Please call us on 01792 653941. A member of our reception team will complete the online triage form with you and submit it to a doctor on your behalf.
You can also book a nurse and clinic appointments by phone.

Online Access – Patient Triage

We now offer online consultations through our service, Patient Triage.

This is a quick and simple way to contact the practice for non-urgent medical or administrative issues.

  • Available Monday to Friday, 8:00–9:00 am
  • Designed to be easy to complete
  • Please provide specific and concise details, even within the character limit

We believe this is more convenient than waiting on hold, but we welcome your feedback.

If you are unable to use a computer or smartphone, please call reception instead.

Booking by Phone

You can call us from 8:00 am on weekdays to request:

  • Telephone or video consultations
  • Face-to-face appointments

Reception staff will ask for details to ensure you are booked with the most appropriate clinician.
Our team is trained in Care Navigation and may offer appointments with:

Some conditions require a face-to-face examination and cannot be assessed over the phone or via video.
For telephone consultations, you may be asked to send a photograph via a secure link (accuRx).
Please speak to a receptionist before sending any photographs, and ensure your consent is recorded.

Urgent Appointments

If you feel your issue is urgent and cannot wait for a routine appointment, you will be placed on the on-call doctor's list. The duty GP will call you to assess whether an urgent appointment is required.

Children under 16 with acute medical problems will always be offered a same-day consultation.

Nurses and Health Care Support Workers

Appointments are available Monday to Friday (morning and afternoon) and can be booked 4 to 6 weeks in advance.

Reception will ask about the nature of your appointment to ensure you're booked into the appropriate clinic.

You may also request a non-urgent appointment by emailing:
[email protected]

Did Not Attend (DNA) Policy

If you are unable to attend your appointment, please cancel it in advance.

Missed appointments:

  • Waste clinical time
  • Prevent other patients from being seen
  • Increase waiting times for everyone

If you fail to attend two appointments, a warning letter will be issued. A further missed appointment may result in removal from our patient list and the need to register with another GP practice.

Out of Hours

Out-of-hours care is provided by the Swansea GP Out of Hours Service during:

  • Weekdays: 6:30 pm to 8:00 am
  • Weekends and bank holidays

To access this service, call 111 and follow the prompts. A call handler will collect your details and arrange for a clinician to speak with you.

This service is not a walk-in clinic. Do not attend the Treatment Centre without prior arrangement.

Home Visits

Home visits are available for patients who are housebound or living in care or nursing homes and are too unwell to attend the surgery.