1. Check the Self-Help and Self-Referral Hubs

You may be able to get advice or refer yourself without needing an appointment.

2. Check if it’s an emergency

If you experience any of the following, do not use our online system. Call 111 or 999 immediately.

• Crushing chest pain or tightness
• New facial drooping, slurred speech, or difficulty lifting arms
• Sudden weakness or numbness on one side of the body
• Severe difficulty breathing
• Heavy bleeding that will not stop
• Serious injuries
• Suicidal thoughts or thoughts of harming yourself or others

If you do not have internet access

Please call us on 01792 653941. A member of the reception team will complete the online triage form for you and submit it to a clinician.

Nurse and clinic appointments can also be booked by phone.

Online access – Patient Triage

We offer online consultations using Patient Triage. This is a quick and simple way to contact the Practice for non-urgent medical or administrative issues.

• Available Monday to Friday, 8:00–9:00am
• Designed to be quick and easy to complete
• Please provide clear and concise information

If you cannot use a computer or smartphone, please contact reception by phone.

Booking by phone

You can call us from 8:00am on weekdays to request:

• Telephone or video consultations
• Face-to-face appointments

Reception staff are trained in Care Navigation and may book you with the most appropriate clinician, including:

• Advanced Nurse Practitioners
• Mental Health Nurses
• Physiotherapists
• Audiologists
• Practice Nurses
• Pharmacists (via the Common Ailments Service)

Some conditions require a face-to-face examination. For telephone consultations, you may be asked to send a photograph via a secure link (accuRx). Please speak to reception before sending any images.

Urgent appointments

If your problem is urgent and cannot wait, you will be added to the on-call GP list. A duty doctor will call you to assess next steps.

Children under 16 with acute medical problems will always be offered a same-day consultation.

Nurses and health care support workers

Appointments are available Monday to Friday (morning and afternoon) and can be booked up to 4–6 weeks in advance.

Non-urgent appointment requests can also be emailed to: [email protected]

Did not attend (DNA) policy

If you cannot attend an appointment, please cancel it in advance.

• Missed appointments waste clinical time
• Prevent other patients from being seen
• Increase waiting times for everyone

After two missed appointments, a warning letter will be issued. Further non-attendance may result in removal from our patient list.

Out of hours

Out-of-hours care is provided by the Swansea GP Out of Hours Service:

• Weekdays: 6:30pm to 8:00am
• Weekends and bank holidays

To access this service, call 111. This is not a walk-in service.

Home visits

Home visits are available for patients who are housebound or living in care or nursing homes and are too unwell to attend the surgery.