If you are unable to keep an appointment then please cancel it. If you do not attend your appointment, you waste the doctors or nurses time, deny other patients the opportunity to see them and increase the overall waiting time for routine appointments.
Seeing a Doctor
Morning Surgery is a walk-in surgery and appointments cannot be booked over the telephone. Appointments can only be made at reception in person or behalf of a friend or relative. It is advisable to attend as early as possible as we have a limit to the amount of appointment slots available on a daily basis, if these are full when you attend you will be asked to come back on an alternative day/time. You will not be able to choose which doctor you see but will be allocated to next available a doctor. Please do not pressurise the staff to see a particular doctor. If there is a long wait you are more than welcome to leave the surgery and return 5 minutes before you allocated time. Occasionally, particularly in the case of distressed children, some prioritisation will be necessary which may increase your waiting time.
Our pre-bookable afternoon appointments are changing from 03/09/18.
All afternoon appointments will be book on the day only unless a GP specifically needs to review you, and if so you will be given a time and date to return.
Appointments will be available from 8am on weekday mornings and you can only book at the reception desk in person or by a representative (the same as morning surgery). There will be a choice of doctor but this will be limited to ensure an equal share of work amongst the GP’s.
When the daily appointments are full you will be asked to return the following day unless your problem is urgent and in which case the on-call doctor will assess you.
We are also in the process of setting up an online booking system. A limited amount of GP, Advanced Nurse Practitioner (Minor Illness Clinic) and Health Care Assistant appointments will be available through our website soon. This will be widely advertised when this service becomes available.
If you feel you need to see a doctor as a matter of urgency, and cannot wait for a routine appointment, you will need to discuss your concerns with the receptionist over the phone or fill in a form at the front desk, your details will be passed onto the (day-time-on-call) doctor. The doctor will assess your case and prioritise urgent problems, if the doctor feels your problem is not urgent you be asked to attend for a routine appointment.
Please note, sick papers are not classed as an emergency.
Seeing a Nurse
Morning and Afternoon appointments for Monday to Friday can be booked 2 weeks in advance and are made available from 1.30 pm Mondays.